Privacy Policy

Lullaluxe team is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website hosted on Shopify.


 

 

1. Personal Information We Collect

 

When you visit our site, we automatically collect certain information about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Cookies installed on your device

Additionally, when you make a purchase or attempt to make a purchase, we collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via Tap Payments)


2. How We Use Your Personal Information

We use the information we collect to:

  • Process orders and payments
  • Arrange shipping and delivery
  • Communicate with you
  • Screen for fraud or risk
  • Improve and optimize our website
  • Provide customer support
  • Send marketing communications (if you opt in)


3. Shopify

Our store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products and services.

Your data is stored through Shopify’s data storage, databases, and general applications. They store your data on secure servers behind a firewall.


You can read Shopify’s privacy policy here:

https://www.shopify.com/legal/privacy

 

4. Payments (Tap Payments)

We use Tap Payments as our payment gateway.

Your payment information is encrypted and processed directly by Tap in compliance with PCI-DSS security standards. Lullaluxe does not store or have access to your full card details.

Tap’s privacy policy governs how they handle your payment data.

 

 


5. Sharing Your Personal Information

 

We share your personal information only with trusted third parties to help us operate our store, such as:

  • Shopify (store hosting)
  • Tap Payments (payment processing)
  • Shipping and logistics providers
  • Analytics providers (such as Google Analytics)

We may also share your information if required by law or to protect our legal rights.


We never sell your personal data.


6. Cookies

We use cookies to:

  • Keep track of your cart
  • Remember your preferences
  • Understand how customers use our site
  • Improve user experience

 

You can control cookies through your browser settings.

 

7. Data Security

We implement reasonable security measures to protect your personal information. However, no online transmission is completely secure, and we cannot guarantee absolute security.


8. Your Rights

If you are a resident of certain regions (such as the EU), you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion
  • Withdraw consent for marketing communications
  • Request data portability

To exercise these rights, contact us using the details below.


9. Data Retention

We retain your order information for our records unless and until you ask us to delete it.


10. Children’s Information

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

 

 


11. Changes

 

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.